Trust Your Gut! Celebrity Apprentice episode 3

Soooooo sorry for being behind on this! In episode 3 of Celebrity Apprentice I am going to have to run down my notes a bit quickly. Here is what I was able to pick up from the show for all of you:

Sharon made a great comment and said to “Trust Your Gut”. I totally believe in this and live by these words myself and moving forward I think people should trust more of themselves when getting those little odd feelings.

Stay Focused and Organized! In these hard times you do not have the money to be wasting your time! Stay on task and if you find yourself on the stray find yourself an advisor or someone you can count on to keep you in check. I personally was able to find one of these people and he never tells me what to do but also reminds me that I need to make money and not waste my time on things that are not part of my main focus and goals.

Lead by example: Be the person you expect from your employees. Simply said!

If you are in a business that depends on presentations, rehearse! Spell Check! Have associates look it over. The more eyes before the “main event” the better. Remember that “first impressions” of your company will always remain just that.

Last but not least. CALL TO ACTION!!!! Duh people!! Tell your customers what you want from them. Be Very Clear, people will appreciate it.

Much Luv…

ChiTown // Jess

Oh where, oh where, has good customer service gone?

Boy oh boy, no wonder business is down. Who wants to buy things from companies who punish you once you purchase from them? I have had the worst experience with The Room Place I think I have ever experienced. About a year ago my boyfriend and I purchased a bedroom set from them and it has been a nightmare ever since. Our TV cabinet broke and had to be replaced by something other then the TV cabinet as it had been discontinued….Ok, so they take the cabinet and we have to go make a new choice. Being that nothing else was going to match our bedroom set we opted to go with a dining set. Well guess what the dining set arrives and it’s BROKEN. So they replace broken with broken… Really? Not to mention the bed has broken 3 times at the legs and its not like my boyfriend and I are 500 pounds. The set is horrible, the people that work for the room place never call you back when you leave messages and I am a very unhappy customer!

Any horror stories out there from other companies with bad customer service??

I vow that today if I ever own a company that requires customer service I not only will have them be local and actually connected to the product but also make sure that they are friendly and inviting on the phone or emails. I give out a huge kudos to Zappos.com. On a recent trip out to Vegas I took the Zappos tour and they have it down to a science. It all starts with their employees and if your employees are happy then they will be happy to treat the customers happily. Just my thoughts.

When was the last time you looked into your customer service procedures? Maybe instead of trying to focus on getting new business we need to focus as business owners on the customers we already have and then get referrals….

// ChiTown Jess